Changes to Microsoft Office and Windows servicing and support +1-844-777-7886

Delivering a secure and productive modern workplace is a top priority for many of our commercial customers, and we’re committed to help. Last July, we took a big step forward in this journey with the introduction of Microsoft 365, a new product suite that brings together Office 365, Windows 10, and Enterprise Mobility + Security. Many customers are in the process of moving to one or more of these products, and they’ve asked us to clarify a few key points to help them with their upgrades. Today – two years before the end of extended support for Windows 7 and Office 2010 (January and October 2020, respectively) – we’re announcing servicing extensions for Windows 10, changes to the Office 365 ProPlus system requirements, and new details on the next perpetual release of Office and Long-Term Servicing Channel (LTSC) release of Windows.

Servicing extensions for Windows 10

Windows 10 is being adopted rapidly by organizations of all sizes, and as customers deploy the product they are implementing a modern servicing methodology we refer to as Windows as a service.

Many customers – including MARS, Independence Blue Cross, and Accenture – have made significant progress in moving to Windows as a Service, but some have requested an extension to the standard 18 months of support for Windows 10 releases. To help these customers, we are announcing an additional six months of servicing for the Enterprise and Education editions of Windows 10, versions 1607, 1703, and 1709. (Additional servicing for Windows 10, version 1511 was announced in November.) This extension will be offered via normal channels. The chart below outlines the impact of these extensions for each of the last four Windows 10 releases.

Release Release date End of support End of additional servicing for Enterprise, Education
Windows 10, version 1511 November 10, 2015 October 10, 2017 April 10, 2018
Windows 10, version 1607 August 2, 2016 April 10, 2018 October 9, 2018
Windows 10, version 1703 April 5, 2017 October 9, 2018 April 9, 2019
Windows 10, version 1709 October 17, 2017 April 9, 2019 October 8, 2019

We will also offer additional paid servicing options for Windows 10 Enterprise and Education releases starting with Windows 10 version 1607. For more information, contact your Microsoft account team.

Updates on the Office 365 ProPlus system requirements

Office 365 ProPlus delivers cloud-connected and always up-to-date versions of the Office desktop apps. To ensure that customers get the most secure and efficiently managed experience from ProPlus and Windows 10 together, we are providing updates on the Windows system requirements for Office 365 ProPlus.

  • To clarify our current support practices for ProPlus running on Windows 10, ProPlus will not be supported on Windows 10 Semi-Annual Channel (SAC) versions that are no longer being serviced.
  • Effective January 14, 2020, ProPlus will no longer be supported on the following versions of Windows. This will ensure that both Office and Windows receive regular, coordinated updates to provide the most secure environment with the latest capabilities.
    • Any Windows 10 LTSC release
    • Windows Server 2016 and older
    • Windows 8.1 and older

We recognize that some of our customers deliver Office to their users via Remote Desktop and VDI. Later this year, Microsoft will deliver new Remote Desktop and desktop virtualization capabilities within the SAC release cadence of Windows 10 Enterprise and Windows Server. Join the Windows Server Insider program to get early access to these capabilities.

To learn more about these updates, visit the support page. And to ask the experts, visit the Office Apps Tech Community page.

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